I believe that technology is about people. I am passionate about leveraging technology to build connections with customers, clients, peers and leaders. I prefer to be in a conference room working with a team of talented, passionate people resolving a technical challenge, than tucked away in my office banging away at a keyboard in solitude. I am a connoisseur of excellent customer service. I take great pleasure watching great service in action, both when I experience it first hand and when I see it presented to other individuals. I deeply admire organizations that have a sincere, genuine commitment to the experience they share with their customers. I regularly find myself taking notes and pulling those experiences into my day-to-day routines and using those insights to develop myself and my team into the same Customer-Service-Machines that I so admire. I am a proud, life-long geek. From the time of first Commodore 64, to my data centers builds, to my latest Apple Watch I have been highly motivated by where technology can take us, the ways in which it can improve and enrich our lives, and quite frankly the crazy amount of fun we can have with it. I have built Information Technology teams from the ground up, merged existing technology teams into cohesive units, and helped transition IT teams into new organizations through merger/acquisitions. I am experienced in the challenges of geographically dispersed organizations and have successfully built strong teams across multiple locations. I have experience with working with PCI and HIPAA data. I also have experience in a broad range of IT disciplines with a successful history managing teams including System Administration, Network Engineering, Information Security, Service Desk, Field Services, Application Development - Web, Application Support and Project Management.
- Through effective collaboration, analysis and leadership I improved the operation of the Service Desk, Field Service and Software Support Engineering teams, resulting in faster resolution and increased customer satisfaction while handling 26,000+ requests per year.
- Identified the need for and then led the implementation of improvements to the Information Security posture for my organization through the implementation of Dell Secure Works, Carbon Black, Information Security Awareness Training and improved internal IT procedures.
- Led the Information Technology implementation in building of a new 1000 seat call center from design to groundbreaking, through build-out and then finally through occupancy. This included working with construction teams, cabling vendors, network engineers and business stakeholders. Successfully delivered the project ahead of schedule and under budget.